Who are you?
Bongsnpipe is one of the best online stores. We are the sellers and manufacturer
both with our own manufacturing units in India and a branch office in Canada. We
have worldwide shipping and our products have world-class quality, this is the reason
we are gaining popularity among our customers.
What is your phone no.?
You can call us on 1-4038001817. You can also leave us a message and we will be
happy to call you back.
Is there any guarantee that I will receive the items I have ordered?
When you shop from our site then we make sure you will receive exactly what you
have ordered and in the shortest time possible. We have a vast data of satisfied
customers and we are quite old in online business.
Will I get a quick response to my email?
Our policy is to reply to customers' emails within 24 hours. If you want to place
an urgent order, please call us directly on 1-4038001817
How can I create a shopping account?
If you you would like to create an account for our shop, follow these guidelines:
1.
2.
You are redictect to our Login form. Click Continue for Sign-up form
3.Fill in your details in the form and click 'Continue'. PLEASE NOTE: fields marked
with an * are obligatory - to avoid fraud your username and e-mail address have
to be unique.
4. Once you'r filled in the form you are redirected to our login page. REMEMBER
YOUR USERNAME AND PASSWORD! We do not send you your account information automatically.
If you have forgotten your login information, please refer to our pages on retrieving
your password and/ or username.
Shipping
What is secure and 'discrete' packaging?
We are utmost concern about your privacy. We use only plain good quality plastic
boxes for our products containing only your address and our company address. There
will be no company name stated; only the owners name. so, shop with confidence.
Do you ship your products to all countries?
Yes, we ship worldwide. After placing an order you will immediately receive an e-mail
confirmation. Orders are shipped as soon as receiving payment.
How much time will you take to deliver my order ?
Normally we take approximately 7 to 10 days depending on the destination, during
festivals it may take some extra time. In such condition you will be informed prior.
If you haven’t receive your order within one month, please contact us, have your
order number ready and we will assist you.
How often do you ship?
We ship every alternate day.
Do I have to sign for the delivery?
It depends on your local post office or USPS offices.
What is your policy on damage caused by shipment?
If your package is damaged or vandalized in shipment, we will replace the order at no additional cost to you. Please contact us, using the email form on the contact us page.
• Broken or shattered glass will not have to be returned to us, however we require a High resolution photo of the damaged product(s)to be eligible for replacement of your broken product(s)
• Opened products cannot be returned unless they are broken in which case they will be replaced with the same product
• Shipping charges are non-refundable.
• You cannot exchange a product because it does not work with your equipment or that it is not what you thought it was, so please make sure you read the detail specifications before placing your order.
• We will not refund you for the postage cost on your parcel.
How do you pack the fragile products?
It is very carefully wrapped in bubble paper and then it is packed in plastic box.
